International Orders & Shipping

INTERNATIONAL SHIPPING

Every item you order from us travels securely with Royal Mail and comes with tracking, so you can follow your package’s journey from my door to yours. We’ve made sure that you can check in on your items at any stage of their journey, providing peace of mind that your goods are en route.

CURRENCY

Shopping from different corners of the globe means dealing with different currencies, but worry not. Our website lets you view prices in various currencies to make shopping with us more accessible. However, when it's time to checkout, all orders are transacted in GBP. Your credit card company will handle the conversion from GBP to your local currency. Keep in mind, the amount shown during checkout is an estimate based on recent exchange rates and excludes potential taxes, duties, and other fees. Should you decide to return any items, refunds will also be processed in GBP based on the exchange rate at that moment.

CUSTOMS & IMPORT DUTIES

United States: Shipping to the US is temporarily paused while we update for new import rules. Back very soon!

EU countries: 

EU orders are currently paused.

The EU has recently introduced new regulations for small businesses shipping into the union, and unfortunately becoming fully compliant with them would cost tens of thousands of pounds, a huge ask for a small business like ours to take on all at once.

Rather than rush and get it wrong (or land you with unexpected fees at customs), I've temporarily paused EU orders while I work through which EU countries to prioritise for compliance first, so we can reopen them properly and safely, one step at a time.

If you had your heart set on something, please do reach out to me directly at support@liberloom.com. I'd love to hear where you're based, it really does help me decide which country to bring back first!

Thank you so much for your patience and your kindness while we work through this behind the scenes.

For all other destinations: Duties and taxes assessed by customs are the full responsibility of the customer. We are legally obligated to provide shipping information regarding order value and must include an invoice for customs if required. If you have any concerns about customs, duties, and taxes, please contact your local customs office for further information.